Knowledge base
How Can We Help?
How Do I Register For My Course?
Your Course Administrator will provide you with a link to the course registration page. You’ll need to enter your name, academic email address and Course…
How Do I Get Credited For Taking The Course?
If your University normally credits you for courses that you take then, once you have completed this course, your university will be informed and they…
What Happens If I Need To Log My Attendance?
If your institution needs you to log your attendance, they will contact you directly to let you know what you need to do.
How Do I Login?
Go to the login page and enter the login credentials that were sent to you or that you used when you created your account.
Does It Matter What Email Address I Register With?
Yes! Please sign up with your university address, i.e. name @ university dot ac dot uk (or your institutes equivalent). In particular, personal emails such as…
How Do I Change My Password?
You can use the change password page – you can recover a forgotten password there too.
What Happens If I’ve Forgotten My Password?
You can recover your lost password on the change password page. You can also ask us to change your password for you by submitting a support request.
What’s Happens When I Register?
When you register with your university or institute email address, we’ll send you up to three emails containing: Confirmation of your registration, Confirmation of your…
Didn’t Receive Our Email?
If for any reason you didn’t get an email there are a few things to check: Have a look in your spam or quarantined folder for…
How Do I Get Support?
Make your request on our Support page to make a request. Use the email you signed up with. Support Hours: Mon-Fri – 09:00 – 17:30 We’ll get…
When Will The Course Be Available?
Your course will be available as soon as you have registered and signed in – unless your University has specified a start date, in which…
How Long Will The Course Be Available?
Usually for at least a 30 days after you register or receive a Course notification email. Your Administrator will have informed you went they sent…
Do I Need To Do The Course In One Sitting?
No. The course is designed to be completed anywhere at any time and can be done in multiple sessions. You can also go back and…
What If I Have A Question About The Content?
If you have any questions or queries then use the question box on the page to ask your question, and your tutor will answer it…
What About Feedback?
Feedback happens in much the same way as it does face to face. Any feedback requirements will have been sent to you with the link that…
What Data Are You Collecting?
We collect who has signed up, who accessed the course, and how far through each person has got. This data is for your Unversity so that…
What About GDPR?
We are GDPR compliant. Our Privacy Policy details the specifics of how we use your data.
What Happens To My Data?
To access the course content on our site, user data will be used as follows: Account Data: The user needs an account which requires an…
What’s The Avatar Image And How Do I Change It?
The avatar is an image you can upload to represent your profile. Usually this is a head picture of yourself. At the bottom of your Profile Settings is…
What Happens If I Unsubscribe?
You are subscribed so that we can deliver the Course(s) content to you which includes any appropriate emails to support your progress through the course. These emails…
How Do I Delete My Account?
Via the Support page. Once we delete your account all access to courses, progress and other related data will be deleted. If you or your University Adminstrator…
Video Playback Issues?
Whilst it’s very rare, sometimes video playback issues will occur. As there are a lot of factors that influence video playback, we’ve looked at the best…
What browsers do you support?
Videos will work on any browser that supports HTML5 (in the form of MP4 video with an h.264 codec) and most of the internet defaults…
I’ve logged in before but when I log in now I don’t see my courses, what am I doing wrong?
This usually happens for two reasons: The Course access period has expired. Alternative email and account. Course Access Period Upon registration with a valid Course…
My university allows email aliases – can I use my alias address to access my course?
This platform sees each email address as a separate account, so it is important to make sure that you only use one version of your…
Why am I not receiving the webinar details?
If your Course registration provides access to any webinars or webinar replays then will need your email address to send relevant notifications, reminders or webinar…
What am I missing out on if I’ve opted out or unsubscribed?
We only email to help you with your course completion or with your account. We use email to inform you of any notifications, registration details,…
What is a Participant registration?
By default, when you register for a Course the platform considers you a course ‘Participant’. Unless the registration page states otherwise, your registration is as…
What is a Course Code?
Registration to a course requires a valid Course Code. Your course provider or adminsitrator will have provided this code, along with the registration page link…