Knowledge base
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What is a Course Code?
Registration to a course requires a valid Course Code. Your course provider or adminsitrator will have provided this code, along with the registration page link…
What is a Participant registration?
By default, when you register for a Course the platform considers you a course ‘Participant’. Unless the registration page states otherwise, your registration is as…
What am I missing out on if I’ve opted out or unsubscribed?
We only email to help you with your course completion or with your account. We use email to inform you of any notifications, registration details,…
Why am I not receiving the webinar details?
If your Course registration provides access to any webinars or webinar replays then will need your email address to send relevant notifications, reminders or webinar…
My university allows email aliases – can I use my alias address to access my course?
This platform sees each email address as a separate account, so it is important to make sure that you only use one version of your…
I’ve logged in before but when I log in now I don’t see my courses, what am I doing wrong?
This usually happens for two reasons: The Course access period has expired. Alternative email and account. Course Access Period Upon registration with a valid Course…