Knowledge base

How Can We Help?

How Do I Register For My Course?

Your Course Administrator will provide you with a link to the course registration page. You’ll need to enter your name, academic email address and Course…

How Do I Login?

Go to the login page and enter the login credentials that were sent to you or that you used when you created your account.

What’s Happens When I Register?

When you register with your university or institute email address, we’ll send you up to three emails containing: Confirmation of your registration, Confirmation of your…

Didn’t Receive Our Email?

If for any reason you didn’t get an email there are a few things to check: Have a look in your spam or quarantined  folder for…

How Do I Get Support?

Make your request on our Support page to make a request. Use the email you signed up with. Support Hours: Mon-Fri – 09:00 – 17:30 We’ll get…

When Will The Course Be Available?

Your course will be available as soon as you have registered and signed in – unless your University has specified a start date, in which…

What About Feedback?

Feedback happens in much the same way as it does face to face.  Any feedback requirements will have been sent to you with the link that…

What About GDPR?

We are GDPR compliant. Our Privacy Policy details the specifics of how we use your data. 

What Data Are You Collecting?

We collect who has signed up, who accessed the course, and how far through each person has got.  This data is for your Unversity so that…

What Happens To My Data?

To access the course content on our site, user data will be used as follows: Account Data: The user needs an account which requires an…

What Happens If I Unsubscribe?

You are subscribed so that we can deliver the Course(s) content to you which includes any appropriate emails to support your progress through the course.  These emails…

Video Playback Issues?

Whilst it’s very rare, sometimes  video playback issues will occur. As there are a lot of factors that influence video playback, we’ve looked at the best…

What browsers do you support?

Videos will work on any browser that supports HTML5 (in the form of MP4 video with an h.264 codec) and most of the internet defaults…

What is a Course Code?

Registration to a course requires a valid Course Code. Your course provider or adminsitrator will have provided this code, along with the registration page link…