Knowledge base
How Can We Help?
What browsers do you support?
Videos will work on any browser that supports HTML5 (in the form of MP4 video with an h.264 codec) and most of the internet defaults to HTML5 in most cases.
Video Playback Issues?
Whilst it’s very rare, sometimes video playback issues will occur. As there are a lot of factors that influence video playback, we’ve looked at the best advice from one of the…
How Do I Delete My Account?
Via the Support page. Once we delete your account all access to courses, progress and other related data will be deleted. If you or your University Adminstrator asks for or offers more…
What Happens If I Unsubscribe?
You are subscribed so that we can deliver the Course(s) content to you which includes any appropriate emails to support your progress through the course. These emails may include announcements, new content,…
What’s The Avatar Image And How Do I Change It?
The avatar is an image you can upload to represent your profile. Usually this is a head picture of yourself. At the bottom of your Profile Settings is the Change Avatar button together…
What Happens To My Data?
To access the course content on our site, user data will be used as follows: Account Data: The user needs an account which requires an email address. The account uses…