Knowledge base
How Can We Help?
When Will The Course Be Available?
Your course will be available as soon as you have registered and signed in – unless your University has specified a start date, in which case you will have been…
How Do I Get Support?
Make your request on our Support page to make a request. Use the email you signed up with. Support Hours: Mon-Fri – 09:00 – 17:30 We’ll get back to you as soon…
Didn’t Receive Our Email?
If for any reason you didn’t get an email there are a few things to check: Have a look in your spam or quarantined folder for email from us at Educating…
What’s Happens When I Register?
When you register with your university or institute email address, we’ll send you up to three emails containing: Confirmation of your registration, Confirmation of your Course(s), Login Credentials (only if…
What Happens If I’ve Forgotten My Password?
You can recover your lost password on the change password page. You can also ask us to change your password for you by submitting a support request.
How Do I Change My Password?
You can use the change password page – you can recover a forgotten password there too.